FAQs
Please take read through the FAQs below.
They include many of the questions we are most frequently asked by our customers, and contain important information to help make your move go smoothly.
How much will it cost?
To determine an accurate cost for your removal it is ideal for us to visit your home and conduct a free no obligation survey as there are many factors involved, such as, quantity of staff required, size of vehicle, materials, access, etc.
With all this information we can provide you with an accurate quotation tailored to your specific needs.
How much notice is required?
It is advisable to give as much notice as possible but in general 7 to 10 days notice is sufficient.
What areas do you cover?
We cover the whole of the UK, but our principal areas are High Wycombe, Marlow, Maidenhead, Henley, Gerrards Cross, Beaconsfield, Slough and Chesham.
What size are your vehicles?
We operate a range of vehicles from 3.5 ton luton box vans to 17 ton purpose built removal vehicles.
Do you dismantle and re-erect furniture?
Unless this was agreed at the quotation stage, then all items needing to be dismantled of re-erected are expected to be carried out prior to removal.
Do I need to unpack my chest of drawers?
Items such as clothing, bedding etc can be left in. Please remove any books, magazines or breakable items. Self assembly furniture does not respond well to moving so this type of furniture must only be moved completely empty.
What should I do with my gas cylinders?
Gas cylinders cannot be transported on our vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance. Other arrangements must be made for their transportation. Equipment such as garden lawnmowers and chainsaws must be drained of all liquids beforehand.
Will you empty my loft?
Unless the loft has a fitted staircase, is boarded and lit our insurance does not cover our staff to enter. Please make sure it is emptied prior to packing/removal or discuss the options with our assessor.
Will you arrange the furniture as I want it?
It is always best if you have an idea of where you want things to go beforehand. Our staff will endeavor to arrange the rooms to your liking but will not have the time to continually re-arrange rooms.
What size are your storage containers?
Our warehouse containers are 7 ft x 5 ft x 7 ft, holding approximately 250 cubic feet. These are standard industry size ideal for fork-lifting on and off of vehicles allowing us to load and unload directly at your premises resulting in minimum handling.
How long will you store my furniture for?
You can store for as long or short a period as you need.
How can I pay for my storage?
You can pay by cheque, online banking or by standing order.
Is there anything I can't store?
Any flammable items, gas bottles, plants, any opened food stuff such as oils, sauces, etc.
Can I access my things while they are in storage?
Access can be arranged through our office. We will need as much notice as possible and there may be a handling charge per container.
